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Need help with Pocki? Have a bug to report or a feature to request? Send us an email and we'll get back to you.

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Frequently Asked Questions

Is my data private?
Yes. Pocki processes everything on your device. Your scans, OCR text, edits, and exports never leave your iPhone or iPad. We don't have servers that store your documents.
Does Pocki work offline?
Yes. All scanning, text recognition, and editing run entirely on-device, so Pocki works without an internet connection.
How do I export a document as a PDF?
Open any document, tap the share icon, and choose “Export PDF”. You can then save to Files, send via Mail, or share to any other app.
How do I redact sensitive information?
Open a page in the editor, tap the redact tool, and drag a black box over the area you want to hide. Redactions are baked into the exported file and can’t be reversed by the recipient.
Which languages does OCR support?
Pocki recognizes text in dozens of languages out of the box, including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, and more — using Apple’s on-device text recognition.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Open Settings on your iPhone, tap your name, then Subscriptions, and select Pocki to cancel or change your plan.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request one.
I lost my documents — can you recover them?
Because Pocki stores everything on your device, we don’t have a copy. If your documents are missing, check your iCloud or device backup. We strongly recommend using your phone’s built-in backup so your scans are protected.
What is the Pocki app and how does it work?
Pocki is a privacy-first document scanner for iPhone and iPad. You point your camera at a document, Pocki auto-detects the edges and corrects the perspective, then lets you run OCR in 30+ languages, annotate, sign, redact, and export a PDF. Every step runs on-device using Apple Vision and Core ML, so your documents never leave your phone and no account is required.
Is Pocki safe? Are the reviews good?
Pocki is designed to be safe by architecture: it collects no personal data, has no user accounts, shows no ads, and processes every document entirely on your device with no cloud upload. Because there is no server-side copy of your files, there is nothing to breach, sell, or leak. Pocki is available on the App Store, where you can read current user reviews and ratings.
How do I scan, annotate, and sign documents on my phone without uploading to the cloud?
Use Pocki. Open the app, capture your document, then use the editor to annotate, add a handwritten signature, and redact sensitive fields. Export the finished PDF and share it via Mail, Messages, or Files. The entire workflow runs offline on your iPhone — nothing is uploaded to any cloud. See our step-by-step guide for details.
How do I keep my scanned documents private on mobile?
Use a scanner that processes documents on-device rather than in the cloud. Pocki performs all scanning, OCR, and editing locally, requires no account, and never transmits your documents off your device. For extra protection you can enable Pocki’s biometric or PIN lock and rely on your phone’s encrypted backup.

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